Your privacy matters to us. This Privacy Policy explains exactly what personal data nbazzi collects from players in Bangladesh, how we use it, how we keep it secure, and what rights you have over your information at all times.
From the moment you register on nbazzi, your personal information is handled with care, transparency, and strict internal controls. Here is a quick overview of our core privacy commitments to every player in Bangladesh.
nbazzi collects personal data from players in Bangladesh in the following categories. We are committed to collecting only what is necessary to provide you with a safe, fair, and enjoyable online casino and sports betting experience.
When you create an nbazzi account, we collect the following information:
To comply with anti-money laundering (AML) obligations and to verify player ages, nbazzi may request one or more of the following documents:
KYC documents are stored in encrypted form and are accessible only to authorised verification staff. They are retained for the period required by applicable regulations and then securely deleted.
When you make deposits or withdrawals on nbazzi, we collect and retain transactional records including:
We do not store full card numbers or full mobile banking PINs. Card transactions are processed via PCI-DSS compliant payment processors, and mobile banking transactions are handled via secure API integrations with bKash, Nagad, Rocket, and Upay.
We maintain records of your gaming activity on the platform, including:
This data is used to operate the platform correctly, resolve disputes, detect problem gambling patterns, and meet our regulatory record-keeping obligations.
When you access nbazzi, our servers automatically collect certain technical information:
This technical data is used for platform security, fraud detection, performance optimisation, and aggregate analytics. It is not used to build individual advertising profiles.
If you contact our support team via email at [email protected] or through any on-platform messaging feature, we retain a record of the communication — including the content of your messages, the date and time of contact, and the resolution outcome. These records are retained for quality assurance, dispute resolution, and compliance purposes.
nbazzi processes your personal data for specific, clearly defined purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The following table summarises our main processing activities:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, contact details | Contractual necessity |
| Age and identity verification (KYC) | KYC documents, date of birth | Legal obligation / Contractual necessity |
| Processing deposits and withdrawals in BDT | Financial transaction data, payment method details | Contractual necessity |
| Providing gaming and sports betting services | Gameplay data, account balance | Contractual necessity |
| Fraud detection and AML compliance | Transaction data, IP address, KYC documents | Legal obligation / Legitimate interest |
| Responsible gaming monitoring | Gameplay data, deposit history, session data | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Communications data, account data | Contractual necessity / Legitimate interest |
| Promotional communications (if opted in) | Email address, game preferences | Consent |
| Platform analytics and performance improvement | Technical data, navigation patterns (aggregated) | Legitimate interest |
nbazzi may send you promotional emails about new games, BPL and IPL cricket betting markets, deposit bonus offers, and seasonal promotions (such as Eid or Pohela Boishakh special offers) if you have opted in to receive marketing communications at the time of registration or subsequently via your account settings. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected]. Opting out of marketing communications will not affect service-related notifications, which are required for account operation.
nbazzi employs automated systems for fraud detection, responsible gaming monitoring, and bonus abuse prevention. These systems analyse your transaction patterns, gameplay behaviour, and account activity to flag potentially problematic activity for review by our compliance team. Automated systems do not make final account closure decisions without human review. If you believe an automated decision has affected your account unfairly, you have the right to request human review by contacting [email protected].
nbazzi does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following limited and necessary circumstances:
To process your deposits and withdrawals, we share necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These partners process your data solely to complete the payment transaction and are bound by their own regulatory obligations regarding data protection.
nbazzi may use third-party KYC and identity verification service providers to assist in verifying the authenticity of documents you submit. These providers process your KYC data under strict data processing agreements and are not permitted to use your data for any purpose other than the verification service they provide to nbazzi.
The games available on the nbazzi platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play these games, limited gameplay data (such as bet amounts, game outcomes, and session identifiers) is transmitted to the relevant provider to operate the game correctly. These providers operate under their own privacy policies and data protection standards.
nbazzi may be required to disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of law when required to do so by applicable law, court order, or regulatory direction. We will only disclose the minimum data necessary to comply with such legal obligations and will notify you of any such disclosure where we are legally permitted to do so.
In the event that nbazzi undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via the email address registered on your account if such a transfer occurs, and the acquiring entity will be required to honour this Privacy Policy.
nbazzi may use privacy-respecting, aggregated analytics tools to understand platform usage patterns and improve the user experience. Any such analytics processing uses anonymised or pseudonymised data and does not result in individual player profiles being shared with third parties.
nbazzi uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, maintain your session, remember your preferences, and gather aggregate analytics data. This section explains what cookies we use and why.
Cookies are small text files placed on your device by your web browser when you visit a website. They allow the website to remember information about your visit, such as your login status and language preference, making your next visit easier and the site more useful to you. Cookies cannot execute code or carry viruses.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Maintain your login session, keep your account authenticated, enable core platform functions (deposit flow, game launch, bet placement) | Session (deleted on browser close) |
| Functional / Preference | Remember your display preferences, language setting (English), and responsible gaming tool configurations | Up to 12 months |
| Analytics | Collect anonymised data on page visits, navigation paths, and feature usage to help us improve the platform | Up to 24 months |
| Security | Detect and prevent fraudulent logins, CSRF attacks, and bot activity; protect account integrity | Session to 30 days |
nbazzi does not deploy third-party advertising cookies or allow ad networks to set cookies on the platform. Game providers (such as Pragmatic Play and Evolution Gaming) may set their own functional cookies within the game frame to operate the game correctly. These cookies are governed by the respective provider's privacy policy and are limited to the game session.
You may control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. However, please note that disabling essential cookies will prevent you from logging in to your nbazzi account or using core platform features such as deposits, withdrawals, and game play. Disabling analytics cookies will not affect your ability to use the platform.
For guidance on managing cookies in popular browsers, refer to the help documentation for your browser (Chrome, Firefox, Edge, Safari, or Samsung Internet).
nbazzi retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML and regulatory compliance |
| KYC / identity documents | Duration of account + 5 years after closure | Legal obligation (AML regulations) |
| Financial transaction records | Duration of account + 7 years after closure | Financial record-keeping requirements |
| Gameplay and betting history | Duration of account + 3 years after closure | Dispute resolution, responsible gaming |
| Customer support communications | 3 years from date of last communication | Quality assurance, dispute resolution |
| Technical / server logs | 90 days rolling | Security monitoring, fraud detection |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent compliance |
| Self-exclusion records | Minimum 7 years | Responsible gaming obligations |
At the end of the applicable retention period, personal data is securely and permanently deleted or anonymised so that it can no longer be linked to an individual player. Anonymised or aggregated data (from which individual identity cannot be derived) may be retained indefinitely for statistical and business improvement purposes.
nbazzi respects your rights over your personal data. As an nbazzi player, you are entitled to exercise the following rights at any time by contacting us at [email protected]:
You have the right to request a copy of all personal data that nbazzi holds about you. Upon receipt of a verified access request, we will provide you with a structured summary of your data within 30 calendar days. This is provided free of charge for one request per 12-month period; subsequent requests within the same period may attract a reasonable administrative fee.
If any personal data that nbazzi holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information (such as your contact email or address) directly through your account settings; for corrections to KYC documents or date of birth, please contact our support team with the correct information and supporting documentation.
You may request that nbazzi delete your personal data in circumstances where: the data is no longer necessary for the purpose it was collected; you withdraw consent and there is no other legal basis for processing; or the data has been unlawfully processed. Please note that we may be unable to fully delete your data where retention is required by law (for example, financial transaction records held under AML obligations). In such cases, we will delete all data that we are legally able to remove and inform you of what must be retained and why.
You may request that nbazzi restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being investigated, or where you have objected to processing and a determination is pending. During a restriction period, we will continue to store your data but will not actively process it for any other purpose.
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV), and to request that it be transmitted directly to another service provider where technically feasible.
You have the right to object to the processing of your personal data where that processing is based on nbazzi's legitimate interests, including profiling for fraud detection. Upon receipt of an objection, nbazzi will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
Where nbazzi processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal. To withdraw consent for marketing emails, click the unsubscribe link in any marketing email or email [email protected].
nbazzi implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following measures:
All data transmitted between your browser or mobile device and the nbazzi platform is protected using Transport Layer Security (TLS) with 256-bit encryption. Sensitive data stored in our databases — including KYC documents and financial records — is encrypted at rest using industry-standard encryption algorithms. Passwords are never stored in plain text; they are hashed using a strong, salted cryptographic algorithm.
Access to player personal data within nbazzi's internal systems is governed by a strict role-based access control (RBAC) framework. Each staff member is granted access only to the data required for their specific job function. All internal access to sensitive data is logged and subject to regular audit. Access privileges are reviewed and updated whenever a staff member changes role or leaves the organisation.
nbazzi does not store full payment card numbers or mobile banking PINs on its servers. Card transactions are routed through PCI-DSS Level 1 compliant payment processors. Mobile banking transactions via bKash, Nagad, Rocket, and Upay are processed through secure API channels using tokenisation and HTTPS encryption at every step.
nbazzi maintains a documented data breach response procedure. In the event of a security incident that results in unauthorised access to or disclosure of your personal data, we will assess the risk to affected players and notify impacted individuals as promptly as possible. Where required by applicable regulation, we will also notify the relevant authorities.
While nbazzi takes every reasonable step to protect your data on our end, the security of your account also depends on you. You are responsible for:
nbazzi reserves the right to update or modify this Privacy Policy at any time. We will notify registered players of any material changes via the email address associated with their nbazzi account, and we will update the "Last Updated" date at the top of this policy. Where changes are significant, we may also display a notice on the platform for a period after the change takes effect. Continued use of the platform following notification of changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how we protect your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way nbazzi handles your personal data, please contact our data protection team in writing:
The nbazzi platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a player under 18 has registered an account and provided us with personal data, we will immediately close the account and securely delete all associated personal data. If you believe a minor has registered on nbazzi, please notify us immediately at [email protected]. For further information on protecting minors from gambling-related harm, please visit our Responsible Gaming page.
This Privacy Policy is governed by and construed in accordance with applicable data protection principles. By using the nbazzi platform, you agree that any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts, and that nbazzi's liability in connection with any data protection matter shall be limited to the fullest extent permitted by applicable law.
Now that you understand how nbazzi protects your personal data, explore our full range of games and betting markets — all with BDT (৳) support, instant bKash and Nagad transactions, and round-the-clock English support for players across Bangladesh.